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Subject: Re: BT's contract trick on direct debit fee Posted on: Wed, 12 Mar 2008 18:50:23 +0100


"Nick" wrote in message
news:63q06jF28obfpU1@mid.individual.net...
> Jethro wrote:
>>> Where has it been explained that it cost BT more to process a timely
>>> direct credit than it does to process a direct debit?- Hide quoted
>>> text -
>>
>> ISTR the *banks* make the charge. Therefore BT are simply passing on
>> the cost. What the *exact* figure is seems to be a bit of an industry
>> secret. I'd be surprised if it was as much as 4.50 ....
>>
>> ISTM the protaganist in this court action has forgotten the days when
>> she would have had to paid an extra 10,20 pence to be able to write a
>> cheque to pay a bill. IIRC this charge was one of the incentives to
>> switch to standing orders in the 70s/
>
> No. Show me a bank that charges more for a direct credit than a direct
> debit.
>
> The reason companies like BT do it is to reduce customer churn.

how does filling a DD form, reduce my inclination to move to a new supplier?

tim