Earlier today I was told by staff at one of the discounters that if
the price at the till is higher than the shelf label price, the store
is entitled to charge the till price and not refund the difference as
has always been the case whenever I have queried a wrong price at any
supermarket. The only recourse the customer has, I was informed, is to
request a refund of the price charged for the item and relinquish the
item.
This "clarification" was, I was told, in light of a training course
that staff had recently attended. The manager informed me that the
lower price on the shelf was due to an error for which the store
cannot be held responsible (despite the fact that it is the store's
staff who apply the shelf price labels). When I pointed out that any
of a dozen or a hundred shelf prices might be wrong (i.e. lower) "by
accident", he would not offer an opinon.
I thought it is the retailer's responsibility to advertise the correct
price, else this could be a recipe for sharp practice, especially
because busy people (mothers with pushchairs, people in their lunch
break) do not have the time to check receipts.
MM |