MM formulated the question :
> Earlier today I was told by staff at one of the discounters that if
> the price at the till is higher than the shelf label price, the store
> is entitled to charge the till price and not refund the difference as
> has always been the case whenever I have queried a wrong price at any
> supermarket. The only recourse the customer has, I was informed, is to
> request a refund of the price charged for the item and relinquish the
> item.
>
> This "clarification" was, I was told, in light of a training course
> that staff had recently attended. The manager informed me that the
> lower price on the shelf was due to an error for which the store
> cannot be held responsible (despite the fact that it is the store's
> staff who apply the shelf price labels). When I pointed out that any
> of a dozen or a hundred shelf prices might be wrong (i.e. lower) "by
> accident", he would not offer an opinon.
>
> I thought it is the retailer's responsibility to advertise the correct
> price, else this could be a recipe for sharp practice, especially
> because busy people (mothers with pushchairs, people in their lunch
> break) do not have the time to check receipts.
>
> MM
I was told long ago that an item had to be sold by the price on that
item regardless if the item cost more than the actuall price wrongly
placed on item. Also I was told that on no account must new price tags
be placed over old price tags.
The customer can insist on this. That is how it used to be anyway.
--
Count Baldoni
|