On Thu, 20 Mar 2008 15:21:38 GMT, Baldoni wrote:
>MM formulated the question :
>> Earlier today I was told by staff at one of the discounters that if
>> the price at the till is higher than the shelf label price, the store
>> is entitled to charge the till price and not refund the difference as
>> has always been the case whenever I have queried a wrong price at any
>> supermarket. The only recourse the customer has, I was informed, is to
>> request a refund of the price charged for the item and relinquish the
>> item.
>>
>> This "clarification" was, I was told, in light of a training course
>> that staff had recently attended. The manager informed me that the
>> lower price on the shelf was due to an error for which the store
>> cannot be held responsible (despite the fact that it is the store's
>> staff who apply the shelf price labels). When I pointed out that any
>> of a dozen or a hundred shelf prices might be wrong (i.e. lower) "by
>> accident", he would not offer an opinon.
>>
>> I thought it is the retailer's responsibility to advertise the correct
>> price, else this could be a recipe for sharp practice, especially
>> because busy people (mothers with pushchairs, people in their lunch
>> break) do not have the time to check receipts.
>>
>> MM
>
>I was told long ago that an item had to be sold by the price on that
>item regardless if the item cost more than the actuall price wrongly
>placed on item. Also I was told that on no account must new price tags
>be placed over old price tags.
>
>The customer can insist on this. That is how it used to be anyway.
That was my understanding, too, until this morning. The manager was
adamant and would not back down. I believe retailers are now finding
the economic downturn beginning to bite, as many shops are offering
special offers to tempt customers through the door. Maybe the retailer
in question has decided to brazen it out in the certain knowledge that
not many shoppers will bother to check, or can be fobbed off if they
do.
By the way, might be worth knowing that Somerfield (not the store with
the price label query) are far better with their special offers than
Tesco (not them either). Whereas Tesco tends to do BOGOFs, Somerfield
frequently offers items at half-price, which is far fairer for
singletons like me.
MM |