On 20 Mar, 15:10, MM wrote:
> Earlier today I was told by staff at one of the discounters that if
> the price at the till is higher than the shelf label price, the store
> is entitled to charge the till price and not refund the difference as
> has always been the case whenever I have queried a wrong price at any
> supermarket. The only recourse the customer has, I was informed, is to
> request a refund of the price charged for the item and relinquish the
> item.
>
> This "clarification" was, I was told, in light of a training course
> that staff had recently attended. The manager informed me that the
> lower price on the shelf was due to an error for which the store
> cannot be held responsible (despite the fact that it is the store's
> staff who apply the shelf price labels). When I pointed out that any
> of a dozen or a hundred shelf prices might be wrong (i.e. lower) "by
> accident", he would not offer an opinon.
>
> I thought it is the retailer's responsibility to advertise the correct
> price, else this could be a recipe for sharp practice, especially
> because busy people (mothers with pushchairs, people in their lunch
> break) do not have the time to check receipts.
>
> MM
When I worked, as a student, for a major supermarket (OK 25 years
ago :-( ), when I was being till trained, I was told if an item with
two different price labels on was presented, I should enter the lower
price.
When I became responsible for administering price changes, I was told
it was OK to over label if the new price was less, but if it was more,
the old label had to be physically removed, which was a right pain for
bagged and boxed items. I quickly learned that being friendly with the
shelf stackers would mean goods designated for price increases would
mysterioulsy not get put out till *after* I'd changed the channel
ticket. On a good saturday, I'd disappear out back with a trolley load
of tins in the morning - read a book, have lunch, and about 3.30 walk
around the store changing the channel tickets ... the managers never
worked out how I could perform over 100 price changes in a day ;-) |