On Thu, 20 Mar 2008 15:10:25 +0000, MM wrote:
>Earlier today I was told by staff at one of the discounters that if
>the price at the till is higher than the shelf label price, the store
>is entitled to charge the till price and not refund the difference as
>has always been the case whenever I have queried a wrong price at any
>supermarket. The only recourse the customer has, I was informed, is to
>request a refund of the price charged for the item and relinquish the
>item.
>
>This "clarification" was, I was told, in light of a training course
>that staff had recently attended. The manager informed me that the
>lower price on the shelf was due to an error for which the store
>cannot be held responsible (despite the fact that it is the store's
>staff who apply the shelf price labels). When I pointed out that any
>of a dozen or a hundred shelf prices might be wrong (i.e. lower) "by
>accident", he would not offer an opinon.
>
>I thought it is the retailer's responsibility to advertise the correct
>price, else this could be a recipe for sharp practice, especially
>because busy people (mothers with pushchairs, people in their lunch
>break) do not have the time to check receipts.
>
>MM
If they are persistent then contact trading standards about it. I'm
sure they will be happy to go and have a look.
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