On Thu, 20 Mar 2008 15:29:11 GMT, Bob Robertson
wrote:
>On Thu, 20 Mar 2008 15:10:25 +0000, MM wrote:
>> I thought it is the retailer's responsibility to advertise the correct
>> price, else this could be a recipe for sharp practice, especially
>> because busy people (mothers with pushchairs, people in their lunch
>> break) do not have the time to check receipts.
>
>The price on the item is an 'invitation to treat' meaning they're inviting
>you to offer to pay that amount in exchange for the goods. The retailer
>doesn't have to accept your offer.
>
>It's an offence for a retailer to mislead customers into thinking
>something is being sold for less than it is. Trading standards might
>take an interest in prosecuting the store but you're not entitled to have
>that item for that price.
So what should I do? Complain to Trading Standards and if so, quote
which law at them? I do not think the store should be allowed to get
away with this kind of lackadasical operating, for the price on the
shelf as been that price for some time. Several weeks ago I bought the
same item, and the price at the till was £1.29 instead of the shelf
price of £1.19. I took issue and the manager refunded the difference.
I kept the item. As the manager was paying out the 10p difference I
overheard him say to the checkout operator, who is also partly
responsible for filling shelves and applying price labels, that the
label needed changing. Like I said, all this was a few weeks ago now.
This morning the shelf label for exactly the same item was still at
exactly the same price, £1.19. In the meantime, however, the till
price rang up as £1.49. And this time, no dice.
Imagine how many other shoppers will purchase the item (and maybe
other items) at a grossly inflated price over and above the shelf
price label, but will not be as obstinate as I am about checking
receipts. I cannot believe that this situation can be just fobbed off
as "retailer error" and the customer just has to lump it. If these are
trading "standards", I'd hate to see what trading "cowboys" look like.
MM |