MM wrote:
> Sent to head office:
>
> "Dear Sir,
>
> I was recently in your Spalding store and wished to purchase [an item]
> at the shelf-marked price of £1.19. After I had paid for my goods (in
> cash) I noted on the receipt that the till price was £1.49, and I
> therefore complained to the manager, expecting to receive a refund of
> the difference (30p), as is usual practice at all major UK
> supermarkets.
>
> Unfortunately, this did not happen, as the manager refused to refund
> the difference, saying that the wrong price had been applied to the
> shelf as the result of an error and that the store is nevertheless
> entitled to charge the price that appears on the till, or can offer
> the customer a full refund in exchange for return of the item. He
> further advised that this was in the light of clarification received
> during a recent staff-training course.
>
> I therefore returned the item and received a full refund.
>
> However, may I please be assured by you that your stores will take
> every step to ensure that shelf prices are correct at all times. Many
> shoppers do not have the time to check receipts in detail, especially
> if a large number of items have been purchased. Also, it is my
> experience at Tesco, ASDA and the other major supermarkets that
> customer service will continue to offer a refund of the difference
> when the store has made a pricing error in the store's favour.
> Therefore, I am at pains to understand why [your company] has
> discontinued this practice, since doing so can hardly help to further
> customer relations and increase footfall.
>
> Yours faithfully,
>
> etc etc"
>
> MM
You failed to tell us the name of the store so we can avoid going there.
|