"MM" wrote in message
news:3bicu39qmu21vfe78fdummov42m4usi1lm@4ax.com...
> Sent to head office:
>
> "Dear Sir,
>
> I was recently in your Spalding store and wished to purchase [an item]
> at the shelf-marked price of £1.19. After I had paid for my goods (in
> cash) I noted on the receipt that the till price was £1.49, and I
> therefore complained to the manager, expecting to receive a refund of
> the difference (30p), as is usual practice at all major UK
> supermarkets.
>
> Unfortunately, this did not happen, as the manager refused to refund
> the difference, saying that the wrong price had been applied to the
> shelf as the result of an error and that the store is nevertheless
> entitled to charge the price that appears on the till, or can offer
> the customer a full refund in exchange for return of the item. He
> further advised that this was in the light of clarification received
> during a recent staff-training course.
>
> I therefore returned the item and received a full refund.
>
> However, may I please be assured by you that your stores will take
> every step to ensure that shelf prices are correct at all times. Many
> shoppers do not have the time to check receipts in detail, especially
> if a large number of items have been purchased. Also, it is my
> experience at Tesco, ASDA and the other major supermarkets that
> customer service will continue to offer a refund of the difference
> when the store has made a pricing error in the store's favour.
> Therefore, I am at pains to understand why [your company] has
> discontinued this practice, since doing so can hardly help to further
> customer relations and increase footfall.
>
> Yours faithfully,
>
> etc etc"
>
A problem which I have experienced on a number of occasions and appears to
afflict supermarkets right across the board is the 'buy one get one free'
offer, when after checking the receipt I've found that I have been billed
for two individual items, any complaints are usually met with 'I'm sorry
about that sir, it appears that the information hasn't been entered into our
computer'.
I now very politely point out to the cashier any items which are on
'special' and they are usually very helpful in checking to make sure that
they have been correctly repriced.
> MM
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