we have an intermittent fault on our line and have tested with all
extensions/phones disconnected to make sure the problem is on the line. An
engineer called a month ago and as the fault wasnt evident when he called we
now have a £99+vat charge on the bill. I have disputed this since the bill
arrived but bt take little notice and refuse to shift. My emails to them
have an automated response over the last 3 weeks but no follow up, then
today the direct debit has been collected for the full amount (despite me
saying the amount was disputed) and suddenly a reply after they have the
money. I dont see why an intermittent fault should attract a charge. Ive
claimed under the direct debit guarantee but the bank has said if BT say the
amount was correct my bank account will be debited again despite the dd
mandate being cancelled. what can I do?
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