On Tue, 25 Mar 2008 18:35:10 -0000, "nobby" <**j@nsp.com> wrote:
>we have an intermittent fault on our line and have tested with all
>extensions/phones disconnected to make sure the problem is on the line. An
>engineer called a month ago and as the fault wasnt evident when he called we
>now have a £99+vat charge on the bill. I have disputed this since the bill
>arrived but bt take little notice and refuse to shift. My emails to them
>have an automated response over the last 3 weeks but no follow up, then
>today the direct debit has been collected for the full amount (despite me
>saying the amount was disputed) and suddenly a reply after they have the
>money. I dont see why an intermittent fault should attract a charge. Ive
>claimed under the direct debit guarantee but the bank has said if BT say the
>amount was correct my bank account will be debited again despite the dd
>mandate being cancelled. what can I do?
>
Name and shame the bank here as a start..
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