Halifax
"richardfrench" wrote in message
news:8khiu31p3f6va2g0krtdq6fjtn6bk64cid@4ax.com...
> On Tue, 25 Mar 2008 18:35:10 -0000, "nobby" <**j@nsp.com> wrote:
>
>>we have an intermittent fault on our line and have tested with all
>>extensions/phones disconnected to make sure the problem is on the line. An
>>engineer called a month ago and as the fault wasnt evident when he called
>>we
>>now have a £99+vat charge on the bill. I have disputed this since the bill
>>arrived but bt take little notice and refuse to shift. My emails to them
>>have an automated response over the last 3 weeks but no follow up, then
>>today the direct debit has been collected for the full amount (despite me
>>saying the amount was disputed) and suddenly a reply after they have the
>>money. I dont see why an intermittent fault should attract a charge. Ive
>>claimed under the direct debit guarantee but the bank has said if BT say
>>the
>>amount was correct my bank account will be debited again despite the dd
>>mandate being cancelled. what can I do?
>>
>
> Name and shame the bank here as a start..
>
>
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