nobby wrote:
> Halifax
>
> "richardfrench" wrote in message
> news:8khiu31p3f6va2g0krtdq6fjtn6bk64cid@4ax.com...
>> On Tue, 25 Mar 2008 18:35:10 -0000, "nobby" <**j@nsp.com> wrote:
>>
>>> we have an intermittent fault on our line and have tested with all
>>> extensions/phones disconnected to make sure the problem is on the
>>> line. An engineer called a month ago and as the fault wasnt evident
>>> when he called we
>>> now have a £99+vat charge on the bill. I have disputed this since
>>> the bill arrived but bt take little notice and refuse to shift. My
>>> emails to them have an automated response over the last 3 weeks but
>>> no follow up, then today the direct debit has been collected for
>>> the full amount (despite me saying the amount was disputed) and
>>> suddenly a reply after they have the money. I dont see why an
>>> intermittent fault should attract a charge. Ive claimed under the
>>> direct debit guarantee but the bank has said if BT say the
>>> amount was correct my bank account will be debited again despite
>>> the dd mandate being cancelled. what can I do?
>>>
>>
>> Name and shame the bank here as a start..
Your "bank" is wrong. You are entitled to an immediate refund. However, you
should be aware that this also has the effect of cancelling the DD
authority. This means BT have to get a new agreement from you if you want to
pay by DD and BT impose a surcharge for no DD payment. You should talk to BT
accounts department not email them even if it does mean a long wait to speak
to them.
Peter Crosland
g6jns@yahoo.co.uk
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