"nobby" <**j@nsp.com> wrote in message news:fsbgkt$43k$1@aioe.org...
> we have an intermittent fault on our line and have tested with all
> extensions/phones disconnected to make sure the problem is on the
> line. An engineer called a month ago and as the fault wasnt evident
> when he called we now have a £99+vat charge on the bill. I have
> disputed this since the bill arrived but bt take little notice and
> refuse to shift. My emails to them have an automated response over the
> last 3 weeks but no follow up, then today the direct debit has been
> collected for the full amount (despite me saying the amount was
> disputed) and suddenly a reply after they have the money. I dont see
> why an intermittent fault should attract a charge. Ive claimed under
> the direct debit guarantee but the bank has said if BT say the amount
> was correct my bank account will be debited again despite the dd
> mandate being cancelled. what can I do?
Write a polite letter to the Chairman of BT:
Sir Christopher Bland, Chairman
British Telecommunications plc
1 Newgate Street, London EC1A 7AJ
Explain that there was no fault *inside* your property and that you are
very unhappy with the way you have been treated, ignored etc. Tell him
if the money isn't repaid you will see him in Court.
If you want, I can give you the name/phone number of his PA but to be
fair to her, I would rather not post this on Usenet.
I know three people who have gone this route and the charge
cancelled/credited back.
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