suppose i should follow their complaints procedure first
"Shadrack" wrote in message
news:fsbotn$1ml$1@aioe.org...
> "nobby" <**j@nsp.com> wrote in message news:fsbgkt$43k$1@aioe.org...
>> we have an intermittent fault on our line and have tested with all
>> extensions/phones disconnected to make sure the problem is on the line.
>> An engineer called a month ago and as the fault wasnt evident when he
>> called we now have a £99+vat charge on the bill. I have disputed this
>> since the bill arrived but bt take little notice and refuse to shift. My
>> emails to them have an automated response over the last 3 weeks but no
>> follow up, then today the direct debit has been collected for the full
>> amount (despite me saying the amount was disputed) and suddenly a reply
>> after they have the money. I dont see why an intermittent fault should
>> attract a charge. Ive claimed under the direct debit guarantee but the
>> bank has said if BT say the amount was correct my bank account will be
>> debited again despite the dd mandate being cancelled. what can I do?
>
> Write a polite letter to the Chairman of BT:
>
> Sir Christopher Bland, Chairman
> British Telecommunications plc
> 1 Newgate Street, London EC1A 7AJ
>
> Explain that there was no fault *inside* your property and that you are
> very unhappy with the way you have been treated, ignored etc. Tell him if
> the money isn't repaid you will see him in Court.
> If you want, I can give you the name/phone number of his PA but to be fair
> to her, I would rather not post this on Usenet.
>
> I know three people who have gone this route and the charge
> cancelled/credited back.
>
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