Shadrack wrote:
> "nobby" <**j@nsp.com> wrote in message news:fsbgkt$43k$1@aioe.org...
>> we have an intermittent fault on our line and have tested with all
>> extensions/phones disconnected to make sure the problem is on the
>> line. An engineer called a month ago and as the fault wasnt evident
>> when he called we now have a £99+vat charge on the bill. I have
>> disputed this since the bill arrived but bt take little notice and
>> refuse to shift. My emails to them have an automated response over the
>> last 3 weeks but no follow up, then today the direct debit has been
>> collected for the full amount (despite me saying the amount was
>> disputed) and suddenly a reply after they have the money. I dont see
>> why an intermittent fault should attract a charge. Ive claimed under
>> the direct debit guarantee but the bank has said if BT say the amount
>> was correct my bank account will be debited again despite the dd
>> mandate being cancelled. what can I do?
>
> Write a polite letter to the Chairman of BT:
>
> Sir Christopher Bland, Chairman
> British Telecommunications plc
> 1 Newgate Street, London EC1A 7AJ
>
> Explain that there was no fault *inside* your property and that you are
> very unhappy with the way you have been treated, ignored etc. Tell him
> if the money isn't repaid you will see him in Court.
> If you want, I can give you the name/phone number of his PA but to be
> fair to her, I would rather not post this on Usenet.
>
> I know three people who have gone this route and the charge
> cancelled/credited back.
It's funny that, I had a dispute over charges with Pipex. Stupid thing
was, I was trying to pay them money I owed after a DD cock up occurred
which was their fault. Anyway, long story short, after several weeks of
trying to pay them, all the while being sent letters demanding payment.
I got fed up and managed to get details of both the CEO and Chairman of
Pipex. I sent an e-mail to their personal work accounts explaining the
situation and politely but firmly insisting that they either sort out
the mess and take payment, or I would refuse to pay and take my business
elsewhere.
Within half an hour of sending the e-mail I had no less than four phone
calls from various department managers including customer service,
accounts and the Chairmans PA. All running rings round me to get it
sorted out and make me happy. I was very surprised by the response but
frustrated that I had to go to those lengths to get something done. In
the end they waived all the charges I owed them. I still left Pipex soon
after that though!
--
regards, James Luff
Gamertag: Lufferov
"There are 10 types of people in the world:
Those that understand binary, and those that don't." |