In message , The Wanderer
writes
>On Mon, 24 Mar 2008 15:25:21 +0000, Robbie wrote:
>
>> Gilbert wrote:
>>> Hi
>>>
>>> On 1st November 2007 my wife and I moved abroad and on the following
>>> day tenants took possession of the house. The management company took
>>> the utility meter readings and informed EDF of the change of status.
>>> EDF subsequently billed us for the period 20/09/2007 to 14/01/2008.
>>> Despite several calls to them by the management company, during which
>>> they have admiited that the error is theirs and promised to sort
>>> things out, the demands keep coming culminating in a letter
>>> threatening court action, disconnection or the forcible installation
>>> of a pre-payment meter.
>>>
>>> Now I know that incredible ineptitude is not an offence, but how long
>>> do we have to put up with this. Would we be within our rights to
>>> demand that they waive any charges that we do owe as compensation, or
>>> could we treat this as harrassment. How can a company threaten legal
>>> action over money that we do not owe.
>>>
>>> Regards
>>
>> Contact energywatch
>>
>> http://www.energywatch.org.uk/
>>
>> They can get through to the relevant departments rather than just
>> customer service staff.
>
>Waste of time. I had a long-running dispute with one of the RECs.
>Energywatch made all sorts of noises but totally failed to assist.
>
>
IME, Energywatch are crap. They do absolutely nothing that the customer
couldn't have done on their own and then they close the case as soon as
the supplier has issued a response to the complaint, whether or not that
response is adequate, reasonable or even whether or not it addresses the
actual complaint. I'm not at all surprised to see them being abolished,
thought it would help if they could be replaced by a body who could
actually achieve something.
--
Mike_B |