David Jones posted
>Well, the EHO phoned me today and the first thing he did was apologise
>becauses apparently there was a mistake by the admin staff and they put
>my letter, along with the letter to my neighbour, in the same envelope
>addressed to him.
>
>So, obviously my identity is known to him now. The EHO said he's spoken
>to him and he seems quite reasonable and has promised to try and keep
>the noise down but I'm still concerned that he knows that I've
>complained about him.
>
>Any advice on how I should proceed with complaining about this?
It's hard to know where to start, really. The person who made such a
stupid and potentially dangerous mistake should certainly be dismissed
for gross misconduct - she has at the very least committed a serious
breach of the Data Protection Act, as well as of her civil duty of
confidentiality to you. But getting her sacked wouldn't actually help
you much, I suppose. There is no practical restitution they can make
either - it's done now. I suppose you could ask for money. After all,
you are paying them enough.
The council will probably have a customer relations department to whom
you can write and ask for financial redress. They will certainly fob you
off. After that, it's the Local Government Ombudsman.
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