> On a holiday recently in The US we booked two trips via "Travelocity On
> Vacation in Las Vegas", the first a Grand Canyon tour and the other a
> coach trip . The first went ok but we were unable to complete the second
> as the coach broke down. We paid by credit card, $700 for the Grand Canyon
> and $110 for the coach trip, making a total of £400 for both trips. I have
> emailed travelocity 4 times regarding a refund but they have ignored my
> request so what are my rights if I approach my credit card supplier
> (MBNA).
> Travelocity were acting as agents for the tour operators and did not
> supply the transport, only the tickets for it.
You can claim from your credit card company. More details here
http://www.bbc.co.uk/consumer/guides_to/credit_liability.shtml
Peter Crosland
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