>>> On a holiday recently in The US we booked two trips via "Travelocity On
>>> Vacation in Las Vegas", the first a Grand Canyon tour and the other a
>>> coach trip . The first went ok but we were unable to complete the second
>>> as the coach broke down. We paid by credit card, $700 for the Grand
>>> Canyon and $110 for the coach trip, making a total of £400 for both
>>> trips. I have emailed travelocity 4 times regarding a refund but they
>>> have ignored my request so what are my rights if I approach my credit
>>> card supplier (MBNA).
>>> Travelocity were acting as agents for the tour operators and did not
>>> supply the transport, only the tickets for it.
>>
>>
>> You can claim from your credit card company. More details here
>>
>> http://www.bbc.co.uk/consumer/guides_to/credit_liability.shtml
>>
>> Peter Crosland
>>
> I've just had a look and I was aware of the £100 limit. My problem, if
> any, is that the transaction took
> place outside the UK and while the total mount of the transaction is £400
> the trip in question was only
> about £55.
Foreign transactions are now covered following a recent court ruling. If you
paid for the two trips together then the £100 limit is not a problem. In any
case you should be able to get your credit card company to issue a
chargeback to the retailer. They may whinge about this but stand your
ground.
Peter Crosland
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