"Peter Crosland" wrote in message
news:WNGdnTMIQb3tt7HVnZ2dnUVZ8uCdnZ2d@plusnet...
>>>> On a holiday recently in The US we booked two trips via "Travelocity On
>>>> Vacation in Las Vegas", the first a Grand Canyon tour and the other a
>>>> coach trip . The first went ok but we were unable to complete the
>>>> second as the coach broke down. We paid by credit card, $700 for the
>>>> Grand Canyon and $110 for the coach trip, making a total of £400 for
>>>> both trips. I have emailed travelocity 4 times regarding a refund but
>>>> they have ignored my request so what are my rights if I approach my
>>>> credit card supplier (MBNA).
>>>> Travelocity were acting as agents for the tour operators and did not
>>>> supply the transport, only the tickets for it.
>>>
>>>
>>> You can claim from your credit card company. More details here
>>>
>>> http://www.bbc.co.uk/consumer/guides_to/credit_liability.shtml
>>>
>>> Peter Crosland
>>>
>> I've just had a look and I was aware of the £100 limit. My problem, if
>> any, is that the transaction took
>> place outside the UK and while the total mount of the transaction is £400
>> the trip in question was only
>> about £55.
>
>
> Foreign transactions are now covered following a recent court ruling. If
> you paid for the two trips together then the £100 limit is not a problem.
> In any case you should be able to get your credit card company to issue a
> chargeback to the retailer. They may whinge about this but stand your
> ground.
>
> Peter Crosland
Thanks again Peter
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