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Subject: Re: BT payment handling charge Posted on: Tue, 3 Nov 2009 18:56:56 +0000 (UTC)

On 3 Nov, 18:15, Cynic wrote:
> On Tue, 3 Nov 2009 10:00:41 -0800 (PST), Ste
> wrote:
>
> >> Quite expensive unless you use it only for text-based stuff and the
> >> occasional web-browsing. =A0I believe around =A35 per GB is pretty muc=
h
> >> the best you can get.
> >Unless you're with H3G, where costs can reach =A3100 per GB.
>
> In which case it is obviously very silly to use such a service for
> Internet data, though I am aware of people who have been
> *unintentionally* stung.

No, mine was specifically marketed as mobile broadband. It was =A37.50
per month for 5GB of data (an offer based on taking out a mobile phone
contract at the same time). I had originally wanted the phone to act
as the modem also, but I was told this wasn't possible for some reason
unless I paid twice the amount. And overall, the prices seemed
attractive and would meet my needs (I had been looking for a package
that would give me a phone and some degree of internet access for
under =A330 month).

The problem is that a "feature" of the mobile broadband is that they
don't tell you when you've reached the limit, and they don't cut you
off either, they just let the bill rack up at 10p per MB. And the
computer was left connected overnight, and I come back to find a
=A342.50 bill (which, plus the =A37.50 monthly charge, was apparently the
limit of my creditworthiness with them).

I queried the absurdly high level of charges run up in circumstances
where I had not expressly agreed to them (and by a mechanism which one
can only assume is designed to incur an unintentionally high level of
spending), and I was basically told to . off. So I told them to
. off, and a year later, while on the precipice of an harassment
claim, they've finally agreed to clear the balance, terminate the
contract, and stop sending debt collectors, all "as a gesture of
goodwill" to me.
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